​ReSUMe

Summary

​A graduate from Stephen F. Austin State University with a strong background in customer service, personal sales, promotion, research, and social media.  A personable, hardworking, and enthusiastic individual with an inherent passion for learning and improvement

Leadership Roles

​​Student Organization Leader – SFASU

  • Vice President of SFASU Paintball Players’ Association. (2009-2011)
  • Treasurer of SFASU Paintball Players’ Association. (2007-2009)
  • Team Captain of the tournament team that represented the University on the national level. (2007-2011)
  • Organized numerous fundraisers, promotional events, & team community service outings.
  • Served as liaison between the University and the Association.
  • Handled all public relations duties with local and state media outlets. 
  • Organized and moderated weekly club meetings.

Owner - Armistice Sports

  • Managed all facets of day-to-day business functions. (Purchasing, Inventory, Pricing, Accounting, etc.)
  • Wrote all product descriptions, informational articles, and blog entries
  • Designed the company logo, promotional material, website, and brand aesthetic. 
  • Represented the brand across various forms of social media, blogs, and message boards.
  • Managed the transition across two websites and eCommerce platforms as the needs of the company grew.
  • Operated booths at industry trade shows, as well as multiple state, regional, and national tournaments.

Loss Prevention Specialist - Returns Management - Academy Sports & Outdoors

  • Contributed in a team based environment to combat fraud and recover over $1.25 million annually.
  • Direct transactional oversight of over seventy stores, located in the fastest growing markets in the company footprint.
  • Fielded daily customer-facing calls regarding both Customer Service and Loss Prevention issues where sensitivity and tact is mandatory.
  • Served as a liaison for store management teams in any issues regarding policy, procedure, and training. 
  • Coordinated and forged partnerships with Loss Prevention Investigators and local Law Enforcement in the field in order to support their efforts.

Skills & Experience

  • 10 Years Customer Service Experience
  • 10 Years Personal Sales Experience
  • 9 Years Inventory Control & Loss Prevention Experience
  • 6 Years Direct Marketing & Promotion Experience
  • 6 Years Digital Marketing Experience
  • 4 Years Fundraising & Event Planning Experience​​
  • 6 Years Copywriting Experience
  • 6 Years Management Experience​
  • ​​Solid Research & Analytical Abilities
  • Proficient with Microsoft Office Suite
  • Intermediate Photoshop Skillset
  • Robust Writing & Editing Skills
  • Firm Grasp of Social Media
  • Troubleshooting & Problem Solving
  • Creative & Adaptable
  • Self-Starter with a Positive Attitude
  • Eager to Learn & Acquire New Talents

Education

Graduate of Stephen F. Austin State University - Fall 2014
Bachelor of Arts - History with Marketing minor

Work History

  • Owner - Armistice Sports - 05/2011 - Present
  • Loss Prevention Specialist  - Academy Sports & Outdoors - 11/2015 - Present
  • Loss Prevention Team Lead - Academy Sports & Outdoors - 02/2014 - 11/2015
  • ​Asset Protection & Inventory Control - Academy Sports & Outdoors - 03/2009 - 02/2014
  • Older positions available upon request